Resident Services

Miami-Dade County is one of our nation’s fastest-growing communities and one of the world’s most popular destinations – home to nearly 3 million residents and visited by millions more each year.

Our County’s departments are committed to providing residents, visitors, and businesses with high-quality services to help our community thrive, including public safety, transportation, housing, parks and recreation, environmental protection, resources for small businesses, animal services, and much more.

We want to hear from you

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Reach out to us with any questions, feedback, or concerns you may have. We are here to listen, assist, and collaborate with you to make Miami-Dade County a better place for all.

Our mission

Our mission is to help residents connect with and navigate our County government and provide prompt, robust assistance to those seeking resources and support. We are proud to be a one-stop-shop helping residents and visitors to access the answers and information they need and making County government more accessible to those we serve.

Our services

  • Help residents, businesses, and visitors navigate available services and programs and connect with County departments
  • Provide information on public transportation options, including schedules and fares
  • Support with utilities-related inquiries, such as water, electricity, and waste management
  • Help residents connect with educational opportunities, providing information on schools, scholarships, and adult education programs
  • Provide information on recreational activities, parks, and cultural events
  • Assist with requests for public records
  • Connect residents to interpretation services

311 Help Center

311 Help Center
305-468-5900
YOUR COUNTY DEPARTMENTS

Community Resources

Public Housing & Community Development
786-469-4100
[email protected] 

Office of Housing Advocacy
786-469-4545
[email protected] 

Homeless Trust
305-775-1490
877-994-4359
[email protected]

Community Action & Human Services
786-469-4600
[email protected]

Solid Waste Management
305-468-5900
[email protected] 

Water & Sewer
305-665-7477
[email protected] 

Transportation & Public Works
786-469-5675
305-416-1200
Emergency/After-Hours: 786-514-9708
[email protected]  

Stay Connected

Contact Us

Stephane Coriolan
Resident Services Director
305-375-5071